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SHIPPING AND RETURNS

Shipping

Shipping to customers within the United States is free for orders over $100.

Shipping to customers outside the United States is a flat $25 charge and the customer is responsible for any import costs, VAT, duties, and clearing fees, upon delivery. Currently, KAIMIN uses Delivered At Place (DAP) / Delivered Duty Unpaid (DDU) international commerce terms (seller is only responsible for shipping the product).

The customer is responsible for shipping costs associated with any return of merchandise. KAIMIN does not provide a return shipping label. We recommend for the customer to insure the return shipment as the customer is liable for any damaged or missing items until received by KAIMIN.

The COVID-19 pandemic continues to cause logistical disruptions worldwide and there is a chance your order could be delayed so we would like to ask for your patience in advance. KAIMIN very much appreciates your business – please rest assured we’re doing everything in our power to get you your package as fast as possible.

Please note, many of the SLFF KAIMIN ready-to-wear items, including denim, are made in Italy and elsewhere abroad. While all our stock is typically at our facilities in the USA, in rare cases, some items may be shipped directly from the country where they were manufactured and could require a little extra time to arrive.

 

Returns

Items may be returned to KAIMIN within 14 days of receipt of merchandise.

The customer is responsible for shipping costs associated with any return of merchandise. KAIMIN does not provide a return shipping label. We recommend for the customer to insure the return shipment as the customer is liable for any damaged or missing items until received by KAIMIN.

Any item to be returned must be in its original condition with all garment tags attached and the knickers hygiene stickers, if any, must be intact.

Any return or exchange must be sent back in the original, undamaged box and packaging, and must include all extras or accessories that may have been included with the shipment. Please include the original order packing slip in your return package.

Any authorized refunds will be credited to the original method of payment.

Returns that may have been worn, used, washed, altered, or damaged will not be accepted and may be sent back to you. We ask that you wear your own underwear underneath when first trying-on your purchase. We reserve the right to refuse any return that shows signs of wear or that does not meet the above criteria.

 

Final Sale

Please note, all sale item purchases are final and are not eligible for returns or exchanges.

All items purchased with a discount code of 20% off or more are also final sale and are not eligible for returns or exchanges.

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